Report on Guest Talk Program “Small Things, Big Impact: How Each of Us Shapes the Patient Experience”

A guest talk on the topic “Small Things, Big Impact: How Each of Us Shapes the Patient Experience” was successfully organized by the Department of Social Science and Humanities in collaboration with Srinivas Hospital, Mukka, Mangalore, on 26th March 2026 at 2:00 PM in the Gallery Hall of Srinivas Hospital.  The session was delivered by Prof. Vinutha H. K, Assistant Professor, Department of B.Com, Institute of Management and Commerce, Srinivas University. The resource person provided valuable insights into how small actions, communication, empathy, and professional behavior significantly influence patient satisfaction and healthcare outcomes. The talk emphasized the importance of compassion, teamwork, and patient-centered care in healthcare settings.  Students and participants actively engaged in the session, gaining a deeper understanding of the role of interpersonal skills and ethical responsibility in improving patient experiences. The program was highly informative and contributed to enhancing the practical knowledge of students in the field of social work and healthcare services.  The program was conducted under the guidance of:  Dr. David, Medical Superintendent, Srinivas Hospital, Dr. Venkatesh S. Amin, Dean, Institute of Management and Commerce, Srinivas University, Prof. Joyson Prenky Cardoza, HoD, Department of Social Sciences and Humanities, Srinivas University and  Ms. Shwetha, HR, Srinivas Hospital.  The organizers express their sincere gratitude to the management, resource person, and all participants for making the event a grand success.

11-04-2026-CLASS ACTIVITY-2-TRUTH AND LIE – SOCIAL GROUP WORK ACTIVITY

 Introduction

       Social group work functions as a crucial social work method, which enables group members to engage in social interaction and active participation while learning through hands-on experience. The interactive classroom activity called "Truth and Lie" enables students to better understand social issues while developing their ability to think critically.

Objectives of the Activity:

      The activity aims to create social issue awareness The activity requires students to develop critical thinking skills together with their analytical abilities The activity requires students to work together in groups while they participate The activity requires students to develop their communication abilities together with their capacity to work in teams.

 Description of the Activity

This activity was conducted in groups, where students found correct and incorrect statements related to social issues.

 Steps Followed

1.      Students were divided into small groups.

2.      Each group was instructed to prepare three statements related to social issues.

3.      Among the three statements:

a.       Two statements were true

b.      One statement was false (lie)

4.      The statements were presented to the opposite group.

5.      The opposite group analyzed the statements and identified which one was incorrect.

6.      Discussion followed, where the presenting group revealed the correct answer and explained the reasoning.    

Learning Outcomes

        The learning outcomes require students to demonstrate their understanding of social problems through their research work. The students developed better skills to identify real information from false information. The students developed their critical thinking skills, which helped them make better decisions. The students established better communication skills, which resulted in improved teamwork abilities with their classmates.  

Conclusion

The "Truth and Lie" activity served as an effective teaching method for social group work concepts. The program increased students' understanding of social issues while developing their analytical and interperonal abilities. Social work education should promote such activities as essential components of experiential learning.

02-04-2026-CLASS ACTIVITY-1-Topic: Speak from Heart, Coordination, Understanding, Knowing Each Other

  Introduction:

The class activity was conducted for first-year MSW students with the objective of fostering interpersonal relationships, enhancing communication skills, and promoting group cohesion. The session focused on encouraging students to express themselves openly and develop mutual understanding.

Objectives of the Activity:

- To encourage students to speak openly and confidently from the heart

- To improve coordination and teamwork among students

- To enhance understanding and empathy within the group

- To help students know each other better and build rapport.

 

Description of the Activity:

 

The session began with an ice-breaking activity where students introduced themselves in a unique way, sharing personal experiences, interests, and aspirations. This was followed by a “Speak from Heart” exercise, where each student was given an opportunity to express their thoughts and feelings on a chosen topic or personal experience.

Next, a group coordination task was conducted in which students were divided into small groups and asked to complete a problem-solving activity. This encouraged collaboration, communication, and leadership within the group.

An interactive discussion session was also held, where students reflected on their experiences during the activities. They shared insights about understanding others’ perspectives and the importance of empathy and respect in social work practice.

Student Participation:

The participation level was high, with most students actively engaging in all activities. Students demonstrated enthusiasm, openness, and willingness to interact with their peers.

Outcomes of the Activity:

- Improved communication and self-expression among students

- Enhanced group coordination and teamwork skills

- Better understanding of peers’ backgrounds and perspectives

- Development of trust and positive group dynamicS.

Conclusion:

The activity was successful in achieving its objectives. It provided a platform for students to connect with each other on a personal level and develop essential skills required for social work practice. Such activities are important for building a strong foundation for future group work and professional development. 

26TH-MARCH-2026-REPORT ON GUEST TALK-PROF-VINUTHA-“SMALL THINGS, BIG IMPACT: HOW EACH OF US SHAPES THE PATIENT EXPERIENCE”

A guest talk on the topic “Small Things, Big Impact: How Each of Us Shapes the Patient Experience” was successfully organized by the Department of Social Science and Humanities in collaboration with Srinivas Hospital, Mukka, Mangalore, on 26th March 2026 at 2:00 PM in the Gallery Hall of Srinivas Hospital.  The session was delivered by Prof. Vinutha H. K, Assistant Professor, Department of B.Com, Institute of Management and Commerce, Srinivas University. The resource person provided valuable insights into how small actions, communication, empathy, and professional behavior significantly influence patient satisfaction and healthcare outcomes. The talk emphasized the importance of compassion, teamwork, and patient-centered care in healthcare settings.  Students and participants actively engaged in the session, gaining a deeper understanding of the role of interpersonal skills and ethical responsibility in improving patient experiences. The program was highly informative and contributed to enhancing the practical knowledge of students in the field of social work and healthcare services.  The program was conducted under the guidance of:  Dr. David, Medical Superintendent, Srinivas Hospital, Dr. Venkatesh S. Amin, Dean, Institute of Management and Commerce, Srinivas University, Prof. Joyson Prenky Cardoza, HoD, Department of Social Sciences and Humanities, Srinivas University and  Ms. Shwetha, HR, Srinivas Hospital.  The organizers express their sincere gratitude to the management, resource person, and all participants for making the event a grand success.