7th-July-2025- Report on Role Play Activity on Communication Skills

Date: 07/07/2025

Venue: Srinivas University

Facilitator: Ranjith bhat C

Participants: 1st year MSW students

1. Objective of the Activity

The role play activity was conducted with the objective of:

Enhancing participants’ verbal and non-verbal communication skills.

Building confidence in real-life communication scenarios.

Practicing active listening and empathy.

Developing problem-solving and interpersonal skills.

Encouraging teamwork and collaboration.

2. Description of the Activity

Participants were divided into 5 groups, each comprising 5 members. Each group was assigned a specific communication scenario to enact. Scenarios included:

1. Handling Customer Complaints

2. Conducting a Job Interview

3. Team Conflict Resolution

4. Negotiating a Business Deal

5. Providing Performance Feedback

Each group was given 20 minutes to prepare their role play and 5–7 minutes to present it. The audience and facilitators observed and provided feedback.

3. Roles and Responsibilities

Participants: Prepared dialogues, assigned roles within the group (e.g., customer, manager, interviewer), and enacted the scenarios.

Facilitator: Guided preparation, monitored time, observed performances, and facilitated the debrief.

Observers/Audience: Noted strengths and areas for improvement.

4. Outcomes and Observations-The activity yielded several positive outcomes:

Improved Verbal Communication: Participants practiced clear articulation, appropriate tone, and structured conversations.

Non-verbal Communication Awareness: Role plays highlighted the importance of body language, eye contact, and facial expressions.

Active Listening: Participants demonstrated improved listening and appropriate responses.

Confidence Building: The activity reduced hesitation in public speaking.

Problem-Solving and Teamwork: Groups collaboratively addressed realistic problems.

Specific observations included:

A few role plays lacked time management and exceeded the allotted time.

Creativity was evident in scenarios such as the negotiation and feedback sessions.

5. Feedback

Facilitator’s Feedback:

1.Appreciated the enthusiasm and participation.

2.Recommended practicing time management and deeper role immersion.

3.Encouraged use of more professional vocabulary in formal scenarios.

Participants’ Feedback:

1.Found the activity engaging and practical.

2.Requested more such exercises for further skill enhancement.

3.Noted that peer observation was a valuable learning experience.